Support & Help

Effective Date: 10/21/2024

The Long Hall Design Co., LLC ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, create an account, make purchases, or schedule bookings. By using our services, you agree to the terms outlined here.

1. Information We Collect

We may collect the following types of information:

Personal Information

1. Account Creation: Name, email address, username, and password.
2. Purchases: Billing and shipping address, phone number, and payment details.
3. Bookings: Name, email, phone number, and any details provided during scheduling.

Non-Personal Information

1. Website Activity: IP address, browser type, device information, pages viewed, and referring URLs.
2. Cookies: Data collected through cookies to enhance user experience and store cart items.

Sensitive Information

• We do not intentionally collect sensitive information (e.g., Social Security numbers, health information) unless explicitly required for a specific transaction.

2. How We Use Your Information

We use your information to:

1. Provide Services: Process purchases, manage bookings, and maintain your account.
2. Communicate: Send order confirmations, respond to inquiries, and provide updates.
3. Improve Our Website: Analyze usage trends to enhance functionality.
4. Marketing: Send promotional emails (with opt-out options available).
5. Compliance: Meet legal obligations, resolve disputes, and enforce agreements.

3. Sharing Your Information

We do not sell your personal information. We may share it with third parties in the following circumstances:

1. Service Providers:
   • Payment processors (e.g., Stripe, PayPal).
   • Scheduling software for bookings.
   • Email marketing platforms (e.g., Mailchimp).

1. Legal Compliance:
   • To comply with laws, regulations, or legal requests.
   • To protect the rights and safety of our users, our business, or others.

1. Business Transfers:
   • In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

4. Your Rights

As a U.S.-based company, your rights include:

1. Access: Request access to your data and receive a copy of the information we hold.
2. Correction: Update or correct inaccuracies in your information.
3. Deletion: Request the deletion of your account and associated data, subject to legal and operational requirements.
4. Marketing Preferences: Opt-out of promotional emails by clicking the "unsubscribe" link or contacting us directly.

5. Security of Your Information

We implement robust security measures to protect your data, including:

• Secure Socket Layer (SSL) encryption for data transmission.
• Restricted access to personal information.
• Regular monitoring of systems for vulnerabilities.

While we strive to protect your information, no system can guarantee 100% security.

6. Cookies and Tracking Technologies

We use cookies to:

• Store items in your cart.
• Personalize your browsing experience.
• Track website analytics (e.g., Google Analytics).

You can disable cookies through your browser settings, though some site features may not function correctly.

7. Data Retention

We retain your information only as long as necessary for:

• Completing transactions and fulfilling services.
• Legal, accounting, or reporting obligations.
• Improving and analyzing our business.
• 
  

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites.

9. Children's Privacy

Our website is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Changes will be posted with an updated "Effective Date." Continued use of our services constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@thelonghalldesignco.com

This Privacy Policy is designed to comply with applicable laws, including the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR), where relevant. Ensure you consult a legal professional to confirm compliance with your specific jurisdiction.